Product appliance complaint form
Use this form to report a safety problem with your electrical or gas, product or appliance.
If you are a consumer, problems with electrical or gas products or services should first be resolved with the retailer or service provider using the provisions of the Consumer Guarantees Act. The Citizens Advice Bureau can provide further advice (0800 367 222).
But if you believe there is a direct safety issue with an electrical or gas product (especially if it is a generic problem) then you should also advise Energy Safety. Use this form if you think there is a safety problem with your electrical or gas product or appliance that Energy Safety should know about. This might include things like:
- A design or manufacturing fault.
- A problem with inadequate instructions or markings.
Please fill in as much of this form as possible.
Note | You must complete the fields that are marked with an asterisk *.