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Information for Organisations with Clients Who Are Deaf, Hearing Impaired or Speech Impaired - Text Descriptions of Images

[ Last Updated 7 November 2005 ]

Text of Image "Text (TTY) to Voice"

  1. TTY user dials the New Zealand Relay number to connect and types his/her message
  2. RA reads and voices the typed message to the other party
  3. Other party listens and then voices his/her reply
  4. RA listens and types the spoken reply to the TTY user

→ Image "Text (TTY) to Voice"

Text of Image "Hearing Carry Over (HCO)"

  1. HCO user types his/her message
  2. RA reads and voices the message to the other party
  3. Other party listens
  4. Other party speaks directly to the HCO user
  5. HCO user picks up the handset and listens

→ Image "Hearing Carry Over (HCO)"

Text of Image "Voice Carry Over (VCO)"

  1. VCO user speaks
  2. Other party listens
  3. Other party voices his/her response
  4. RA listens and types the other party's response to the VCO user
  5. VCO user reads the typed response

→ Image "Voice Carry Over (VCO)"

Text of Image "Appendix 1: Template Flow Diagram for Client Relay Calls"

  1. Call comes into Call Centre
  2. Relay Assistant identifies them self and advises caller's name and reason for calling
  3. CSR asks Relay Assistant for their ID number (4 digits)
  4. CSR enters ID number into caller field as shown
    e.g. "Caller: 1234 obo John Jones"
  5. CSR uses normal verification processes through the Relay Assistant to verify client's details
  6. CSR is now able to help the client through the Relay Assistant

→ Image "Appendix 1: Template Flow Diagram for Client Relay Calls"

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