Privacy Issues
Privacy of client information is absolutely vital for Planet Skin because of the personal nature of the details kept in the computer system. For this reason, before a client's details are entered into the system, they are asked to sign a permission form. The vast majority of clients have no problem with their details being entered into the system, but a few have preferred to keep their details under the paper system due to privacy concerns. The only instance when the privacy of client details was threatened under the new system was when an email was sent to 500 clients, with the email addresses accidentally entered into the cc (carbon copy) instead of the bcc (blind carbon copy) field of the email. This meant that the recipients of the email could see the email addresses of the other clients it had been sent to. The salon received three complaints about this incident. Sue was surprised at the small number of people who complained and this perhaps demonstrates that many clients are not overly concerned about privacy of their email addresses at least.
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