Appendix: Exogenous Variables
The following variables are considered exogenous with respect to Pf, Pd and Pm, being sector-specific or indicative of underlying management capability. For each question, the survey number is entered together with some explanatory words.
Strategy
- 0103 Flexibility used as a type of strategy
- 0104 Delivery used as a type of strategy
- 0113 Someone focuses on achieving business goals
Leadership & Planning
- 0201 Business has formal planning process
- 0202 Business incorporates customer requirements in its planning
- 0203 Business incorporates supplier requirements in its planning
- 0205 Business has a vision statement
- 0206 Business promotes a set of company values
Customer Focus
- 0301 Business has procedures to deal with customer complaints
- 0302 Non-sales staff visit major customers
- 0303 Business measures customer satisfaction
- 0304 Business works with customers on product development
Supplier Focus
- 0401 Business has systems to measure input quality
- 0402 Business works with key suppliers to improve processes
- 0403 Non-managerial authority to contact suppliers regarding problems
Employee Practices
- ESAT Business systematically measures employee satisfaction
- 0502 Employee performance reviews are used
Quality & Process
- 0601 Non-mgmt employees encouraged to suggest process improvements
Information & Benchmarking
- 0703 Business compares performance with firms in same industry
- 0704 Business compares performance with firms in different industry
- 0705 Business compares performance with firms located domestically
- 0706 Business compares performance with firms located overseas
Information & Benchmarking
- 0708 Competitor comparisons made regarding financial measures
- 0709 Competitor comparisons made regarding cost measures
- 0710 Competitor comparisons made regarding operational measures
- 0711 Competitor comparisons made regarding quality measures
- 0712 Competitor comparisons made regarding innovation measures
- 0713 Competitor comparisons made regarding human resource measures
- 0715 Performance assessment using financial measures
- 0716 Performance assessment using cost measures
- 0717 Performance assessment using operational measures
- 0718 Performance assessment using quality measures
- 0719 Performance assessment using innovation measures
- 0720 Performance assessment using human resource measures
Innovation
- 0928 Source of ideas: competitors
- 0919 Source of ideas: NZ owners
- 0930 Source of ideas: overseas owners
- 0931 Source of ideas: industry associations
- 0932 Source of ideas: other research institutes
- 0933 Source of ideas: universities or polytechnics
- 0934 Source of ideas: books, journals, shows, conferences
- 0935 Source of ideas: banks, accountants, consultants
- 0936 Source of ideas: Trade NZ
- 0937 Source of ideas: Technology NZ
- 0938 Source of ideas: Industry NZ
- 0939 Source of ideas: Government departments
Demographics
- Sector (two digit ANZSIC dummies)
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