Recommendations
1. Speech to Speech (STS) becomes a permanent feature of the TRS as it is in other countries.
2. Video Relay should be the priority service development considered as part of long term planning for the TRS
3. Text relay access in public places not be pursued for service development at this time.
4. The merits of relay in Māori and other languages be investigated further to assess the desirability of introducing such a service in future.
5. The service quality measure "Dialing Response for Outward Calls" in the TRS Deed be discontinued and no longer be applicable from 2005/2006 forward.
6. The speed of answering relay calls continues to be improved so there is minimal variability in performance between months.
7. The consistency of performance of Relay Assistants in some areas be improved.
8. Additional one to one assistance is provided to textphone users to increase their confidence in making relay calls.
9. TSO Liable Carriers continue to be consulted on proposed new relay services.
10. A vibrating call alert device option is offered as a choice to TRS users as an alternative to a visual call alert device (lamp flasher).
11. An outreach marketing plan is developed by Sprint in consultation with NZRAG and support organisations to improve user participation and public knowledge and acceptance of the TRS.
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