| Performance Measures | Performance Standards | Actual |
| Quantity | | |
| Ministerial Correspondence | 50 (estimated) | 27 |
| Parliamentary Questions | 15 (estimated) | 14 |
| Policy Advice | | |
| Policy advice and briefings will be delivered in accordance with the prioritised requirements of a work programme negotiated with the Minister. | Delivery of policy advice in accordance with the terms of the work programme agreed with the Minister. | Achieved. |
| Coverage | | |
Provision of a comprehensive service which has the capacity: to react urgently;
to offer timely and relevant briefings on significant issues; and
to give ministerial services and support as required. | | |
| Quality | | |
| The Ministry's Policy Framework provides that advice has the quality characteristics above. | The Minister's feedback is within the range (4) "met expectations" to (5) "fully met expectations" in the quarterly review of the Ministry's performance.22 | The Minister gave the Ministry a rating of (2) for the policy services provided during the fourth quarter. No other assessments have been received. |
| Timeliness | | |
| Reports and oral advice to the Minister are delivered within the timeframes required by, and agreed with, the Minister. | 100% | Achieved. |
| Draft ministerial correspondence is submitted to the Minister within 10 working days of receipt in the Ministry. | 100% | Achieved. |
| Where only an interim reply is possible a final reply shall be provided within the following timeframes. | 90% within 20 working days of the original receipt in the Ministry; and
100% within 30 days of receipt in the Ministry. | Achieved. |
| Ministerial servicing in the form of letters and parliamentary questions is undertaken as required by the Minister. | An acceptance rate of 100% is achieved in respect of first drafts. | Achieved. |
| Investment Management | | |
| Quantity | | |
| All GSF assets, valued at $3.5 billion, will be invested in accordance with the Minister's investment policies. | 100% compliance at Investment Committee Review. | 100% |
| Quality | | |
| The return achieved on Fund assets. | Meet or exceed the relevant agreed industry benchmarks. | Exceeded the CSFB index by 18 points. |
| Timeliness | | |
| Six-monthly reports on compliance and performance submitted to the Minister. | By 20 October 1999 and 20 February 2000. | Achieved. |
| Exercise of Statutory Powers | | |
| All cases referred to the Superintendent for determination by the Schemes' Administrator. | Demand driven, it is estimated that 700 cases will be dealt with. | 250 |
| Quality | | |
| Compliance with the Act and Regulations and with published policies. | All decisions referred to Appeals Board upheld. | Achieved. |
| Timeliness | | |
| Cases referred to the Superintendent. | 90% determined within five working days of receipt. | Achieved. |
| | 100% determined with one month of receipt. | 98% (Determination after one month of receipt in four cases.) |
| Contract Management | | |
| Quantity | | |
| Comprehensive management of the administration contract. | All contractual requirements met as evidenced in monthly and quarterly reports. | Achieved. |
| Quality | | |
| Ensuring compliance by the Schemes' Administrator with contractual provisions. | Performance report required by section 32A of the Public Finance Act 1989. | The Deloitte Touche Tohmatsu performance review did not highlight any major issues. |
| Timeliness | | |
| Advice to the Minister on non-compliance is timely. | Within five working days. | No instances of non-compliance. |