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Maintenance of Essential Business Activities


Example of a New Zealand Workplace Influenza Pandemic Health Plan

The Shell Company of Australia Limited
[ Originally Published on 01 Oct 2005 ]


1. Identification of Core People and Core Skills

  1. Who are the core people required to keep the essential parts of the business running?
  2. What are core skills required to keep business running?
  3. Are there sufficient back ups for people and skills in view of absence?
  4. Is there a pool of retirees, volunteers etc who may be able to provide back-up?
  5. Who are core people required to manage the disease contingency plan? These people should consider social distancing - even working from home, very early in the pandemic phase.
  6. Are there any systems which rely on periodic physical intervention by a key individual, to keep them going? How long would the system last without attention, if there was no one looking after it?

2. Business Planning for Absence

  1. What are critical numbers and skills required to keep essential sectors of the business running - at what absence level does business stop?
  2. Who shall make the decision to shut sections of the business down when absence rates threaten safe business continuity?
  3. Determine if people can logistically work from home (social distancing).

3. Communications

  1. What are essential communication channels regarding business continuity
    • with other business units within the Business
    • with Government
    • with key providers
    • with key customers
    • with key contractors

4. Knowledge Management

  1. Knowledge will need to be stored in easily accessible shared locations as key people may become sick or die
  2. Consider setting up shared locations for contingency planning information
  3. Consider where essential business information should be stored

5. Short, Medium and Long Term Planning

  1. Absence rates can be significant (30-60% predicted peaks)
  2. The pandemic may last for 6 months and occur in several waves
  3. Staff may be sick or may die
  4. Planning should consider short, medium and long-term issues
  5. The health plan primarily deals with the short-term issues
  6. Succession planning and back up planning is essential
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