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• Perf Measures - Output Classes

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• Generic Standards and Measures for Policy Advice
  • Vote: Economic, Industry and Regional Development
  • Vote: Commerce
  • Vote: Communications
  • Vote: Consumer Affairs
  • Vote: Energy
  • Vote: Tourism
• 2003/2004 Performance Measures and Standards
  • Quantity
  • Quality
  • Timeliness

This section describes the generic and specific output class performance measures and performance standards for departmental policy advice output classes provided to Ministers in 2003/2004.

Generic Standards and Measures for Policy Advice

The generic performance measures and standards for policy advice, included in Quality Standards for Policy Advice and Ministerial Servicing and those set out below, apply specifically to the following output classes:

Vote: Economic, Industry and Regional Development

• Policy Advice - Economic, Industry and Regional Development
• Policy Advice - Small Business

Vote: Commerce

• Policy Advice - Business and Competition

Vote: Communications

• Policy Advice - Communications

Vote: Consumer Affairs

• Policy Advice on Consumer Issues

Vote: Energy

• Policy Advice on Energy and Resource Issues
• Management of the Crown Mineral Estate

Vote: Tourism

• Policy Advice - Tourism

2003/2004 Performance Measures and Standards

Quantity

Work Programme

Policy advice will be delivered in accordance with the prioritised requirements of a work programme negotiated annually with the Minister, or as amended by the Minister during the course of the year.

Ministerial servicing in the form of letters and parliamentary questions is undertaken as required by the Minister.

Quality

The Ministry's Policy Framework includes the quality characteristics listed in the sections above that apply to policy advice and to ministerial servicing as appropriate.

In respect of policy advice, ministerial servicing and the provision of advice on Crown entity governance (including the Crown's ownership interest and any risks and issues):

• Ministers' feedback will be within the range (3) "met my expectations" to (5) "greatly exceeded my expectations" in the six-monthly review of the Ministry's performance.²⁶

Timeliness

100% of reports and oral advice to the Minister are delivered within the timeframes required by, and agreed with, the Minister.

100% of draft Ministerial correspondence is submitted to the Minister within 10 working days of receipt in the Ministry.

Where only an interim reply is possible a final reply shall be provided within the following timeframes:

• 90% within 20 working days of the original receipt in the Ministry; and 100% within 30 working days of receipt in the Ministry.

Advice to the Minister on statutory appointments to Crown entity boards as positions for renewal or appointment fall due.

• 100% within agreed timelines.

²⁶ The range is (1) was not satisfactory, (2) fell short of my expectations in some respects, (3) met my expectations, (4) met and sometimes exceeded my expectations, and (5) greatly exceeded my expectations.