Appendix: Questionnaire
Business Model
Is technology a key part of this organisation's goals/core business activities?
Is this company an information company or not?
Primary competitive differentiators (competitors?)
What are the information flows (both manual and electronic information) within the organisation?
How does the business use information?
How do the technologies that generate, transmit, store and process info have been employed to increase the productivity (or future productivity) of the organisation?
Production Processes
What are the transformation steps?
What are the inputs to process?
What are the outputs?
ICT Applications
Are applications employed to address business model, competitiveness, and information usage requirements?
How were the applications implemented? Inhouse, off the shelf, customised?
Who implemented the applications and why were they implemented?
When were they implemented? Within what time frame and why this time frame?
Management of ICT investments: assessment, planning and implementation
How have the ICTs employed supported and enhanced core activities?
Benefits and Costs of ICT Applications
What level of experience with ICT investments does the staff or organisation have?
Were there any unexpected problems and benefits encountered with the implementation and operation of the ICT applications (successes, failures, lessons)?
Quantify benefits and costs (gains in productivity, market share and competitiveness) of ICT?
Restructuring for ICT Applications
What were the direct and indirect changes to accommodate implementation of the ICT applications (organisational processes and human resource management changes)?
How does the organisation support lifelong learning?
What other investments did the organisation have to make as a result of technology implementation?
History
What production process were used in past (before ICT implementation)?
Is the current ICT application a substitution for the old process or a new application?
Has the technology led to the business model or has the business model led to the technology?
Context
Assessment of the effects of NZ policy, business and legislative environment on the ability of firms to achieve productivity improvements through investments in both ICTs and the complements required
Financial Information
What is the asst base of the firm?
What proportion is ICT (hardware and software) as a proportion of total assets?
What is the workforce composition - information workers as a proportion of the total workforce?
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