ICTs at Kenex
Kenex uses MapInfo and ArcView GIS software and current high-end desktop computers to convert data from its partners into GIS outputs. The firm distributes most of its GIS models to clients along with written reports on CDs using standard mail services. Reports and models are also distributed as attachments using email. This method ensures confidentiality of the reports and does not require the client to have the high-speed Internet access required for effective interactive web access. Also, it is a very cost-effective distribution method for both Kenex and the client, as the data and the model, once the project is finalised, do not change. As the client takes ownership of the model at this point, there are few justifications, either in terms of timeliness of data change or ease of access, for providing an on-line service hosted at Kenex for these products.
However, Kenex does maintain the capability for clients to access models interactively using a web interface. Access to these models is maintained using password protection. Use of the on-line models is typically greatest during the development and analysis stage, where collaboration between Kenex staff and clients is an important part of the knowledge generation process. This feature is particularly valuable in development, as most project partners are based remotely. Hence, web access reduces the time taken to develop models. However, it does not eliminate all face-to-face or telephone contact.
Aside from its use in the development process, Kenex maintains examples of its models at their web site primarily as a marketing tool. The sample GIS models allow potential clients to gain an understanding of the tool, but the website also stresses the added value that Kenex staff provide over and above the modelling process. The web site offers no capability for selling or payment processing, as the nature of the business is such that the terms of the small number of very complex contracts must be negotiated individually.
Kenex's website is maintained on servers at the company's ISP, with periodic uploading of data, as the asymmetric nature ADSL and the slower upstream speed does not enable the site to be managed on the servers at Kenex. However, this does not present a problem, as the website data do not need to be changed in real time, whereas downstream speed is important for receiving data from partners. Most exchange of data from Kenex to clients is undertaken using attachments to emails.
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