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Many New Zealanders are going online for information from the government.

Faster broadband is expected to increase the demand even more.

The government's online strategy, Rethink Online, identified that 55-59 percent of people currently seek information about government services online.  There is also a steady growth in people’s use of online channels.

E-government is about driving improved information and communication technology (ICT) investment and management through innovation, participation and collaboration.  Agencies will work together to lower costs and produce higher quality public services.

In October 2010, the government adopted a set of directions and priorities for government ICT.  This seeks to improve ICT investment and management across the state sector, lower costs, and deliver better and more accessible public services and information.


In time, this supports the public, communities and business to:

  • Contribute to policy development and performance improvement.
  • Create market opportunities.
  • Create new services through the re-use of government data and information.


Directions and priorities for government ICT [135 KB PDF]




Rethink Online

Rethink Online is a new approach for online information and service delivery to direct how government invests and manages its online channels has been developed.


Office of the Government Chief Information Officer

The role of the Government Chief Information Officer is vested in the Chief Executive of the Department of Internal Affairs to:

  • Develop and oversee implementation of the government’s ICT strategy.
  • Provide high level strategic advice on ICT-related matters.


The office works across the public sector to establish common standards, deliver services more effectively, and provide ways for agencies to work together using technology.

Government ICT directions and priorities



Online content and resources

There is a range of government resources working to improve access to government information and services.

DigitalNZ is an initiative to make New Zealand digital content easy to find, share and use.  It has information from government epartments, publicly-funded organisations, the private sector, and community groups. is a directory of publicly-available, non-prsonal datasets held by the New Zealand government.  There are also links to datasets held by foreign governments.

New Zealand Government website is the government-wide portal offering access and searches of government information, images, and resources.  Its participation section shows different ways that people can share their ideas with government and government agencies.


Online authentication

igovt helps people verify their identity to government service providers securely via the Internet. It offers a logon service which means people can use the same logon details to access all as well as an identity verification service which means people don’t have to use documents repeatedly to verify their identify to every government provider they deal with.


Re-using government information and data

The New Zealand Government Open Access and Licensing framework (NZGOAL) guides government agencies to release material for re-use by third parties, whether it is under copyright or not.

Releasing and re-using government-held material contributes to a more open and transparent government.


Last updated 7 December 2011

Cyber security

The National Cyber Policy Office within the Department of Prime Minister and Cabinet now has lead responsibility for developing cyber security policy advice for government.