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Trans-Tasman roaming
An investigation into trans-Tasman mobile roaming services was launched in April 2011 to consider if:
- There is wholesale market failure in trans-Tasman roaming services
- Retail customers have been affected
- Market forces would resolve any failure
- Regulatory intervention is needed.
It will be undertaken jointly by us and Australia's Department of Broadband, Communications and the Digital Economy. We will each report on our assessments and set out our draft decisions and possible options, which will be open for public comment before a final decision is made.
As part of our investigation, we have surveyed individual and business travellers on their use of communication and roaming services in Australia.
The investigation follows an analysis of operator traffic and revenue between 2007-9, and submissions received on a discussion paper published in May 2010.
Find out more
- Summary of survey results of NZ's while in Australia May 2011 [314 KB PDF]
- Questions and answers about the investigation into trans-Tasman roaming April 2011 [15 KB PDF]
- Reasons for the joint decision to launch a New Zealand-Australia investigation into trans-Tasman mobile roaming April 2011 [213 KB PDF]
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