The Ministry of Business, Innovation and Employment (MBIE) published a report on 9 February 2013 on trans-Tasman roaming services.
The report recommends increased powers for regulators in New Zealand and Australia to intervene in the market. The government has accepted the report’s recommendations and decided to extend these to other markets. Amendments are required to be made to the Telecommunications Act 2001.
The report was prepared jointly by the Ministry of Business, Innovation and Employment (MBIE) and Australia’s Department of Broadband, Communications and the Digital Economy (DBCDE). It is based on traffic and revenue information provided by the two countries’ mobile operators for the calendar years 2009-2011, as well as an expert study prepared by the consultancy firm WIK.
The publication of the final report follows a draft report published in August 2012 after a formal investigation into trans-Tasman roaming services by both governments was announced in April 2011. That announcement was based on an analysis of operator traffic and revenue for the calendar years 2007-2009, and submissions received on a discussion paper published in May 2010.
The purpose of the 2011 investigation was to consider if:
- there was wholesale market failure in trans-Tasman roaming services
- retail customers had been affected
- market forces would resolve any failure
- regulatory intervention was needed.
- Trans-Tasman roaming draft report [1.1 MB PDF]
- Trans-Tasman roaming WIK study [3.9 MB PDF]
- Summary of survey results of NZ's while in Australia May 2011 [314 KB PDF]
- Questions and answers about the investigation into trans-Tasman roaming April 2011 [15 KB PDF]
- Reasons for the joint decision to launch a New Zealand-Australia investigation into trans-Tasman mobile roaming April 2011 [213 KB PDF]